German Technical Support Specialist
hace 4 semanas
We are seeking a highly skilled German Technical Support Specialist to join our team at Recruit4Work Sl. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and answering questions related to mobile devices.
Key Responsibilities:
- Providing technical support to clients via phone, email, or social media
- Resolving technical issues related to mobile devices
- Answering questions and providing guidance on IT topics such as storage, networking, and Windows/mac
- Working with merchants to create and manage their GMB listings
- Supporting merchants in getting their GMB listings verified and activated
- Guiding merchants in requests related to reviews coming from customers
- Educating merchants on how Search ranking works
- Supporting merchants in getting their suspended or disabled GMB listings reinstated
- Educating merchants about the Client G My Business Eligibility and Data Quality guidelines
Requirements:
- Fluent in German
- Working proficiency in English (C1 level)
- Excellent communication skills
- High understanding of IT topics such as storage, networking, and Windows/mac
What We Offer:
- Excellent benefits package
- Multilingual and excellent work environment
- Extensive training
- Adaptation to Greek Culture and Greek language
- Courses and internal employee incentives
- Located in an amazing office in Greece with excellent transport links
- Excellent relocation package with a great support system for non-local hires
- Private Health coverage
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