German Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

We are seeking a highly skilled German Technical Support Specialist to join our team at Recruit4Work Sl. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and answering questions related to mobile devices.

Key Responsibilities:

  • Providing technical support to clients via phone, email, or social media
  • Resolving technical issues related to mobile devices
  • Answering questions and providing guidance on IT topics such as storage, networking, and Windows/mac
  • Working with merchants to create and manage their GMB listings
  • Supporting merchants in getting their GMB listings verified and activated
  • Guiding merchants in requests related to reviews coming from customers
  • Educating merchants on how Search ranking works
  • Supporting merchants in getting their suspended or disabled GMB listings reinstated
  • Educating merchants about the Client G My Business Eligibility and Data Quality guidelines

Requirements:

  • Fluent in German
  • Working proficiency in English (C1 level)
  • Excellent communication skills
  • High understanding of IT topics such as storage, networking, and Windows/mac

What We Offer:

  • Excellent benefits package
  • Multilingual and excellent work environment
  • Extensive training
  • Adaptation to Greek Culture and Greek language
  • Courses and internal employee incentives
  • Located in an amazing office in Greece with excellent transport links
  • Excellent relocation package with a great support system for non-local hires
  • Private Health coverage


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