Technical Service Manager at Enterprise Cloud Services

hace 4 semanas


Barcelona, Barcelona, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our global organization, you will play a critical role in supporting our customers' SAP S/4HANA adoption and cloud transformation journeys.

Key Responsibilities
  • Act as the primary point of contact for customers, providing technical guidance and support for SAP technology and innovations.
  • Analyze customers' business requirements and problems, working across departments to provide quality services and resolve technical complexities.
  • Develop and execute service plans to identify and address top issues, ensuring optimal SAP configuration and system performance.
  • Collaborate with customers and partners to position SAP offerings that deliver value and meet their business needs.
Requirements
  • Minimum 7+ years of SAP Technical administration and operations experience, preferably in SAP Basis.
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience with Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations and providing exceptional customer service.
  • Fluency in Spanish and English is mandatory; fluency in Italian, Portuguese, or Turkish is an advantage.
  • Solid knowledge of SAP Technologies and Products, with SAP certification highly beneficial.
About SAP

SAP is a global leader in enterprise software and cloud solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and customer satisfaction, with a strong commitment to personal development and growth.



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