Technical Service Manager at Enterprise Cloud Services

hace 3 semanas


Barcelona, Barcelona, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.

Key Responsibilities
  • Act as the primary contact for customers for discussions about SAP technology and innovations.
  • Understand customer business requirements and problems to provide quality services and resolve technical complexities.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.
Requirements
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions.
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
About SAP

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.



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