Vacation Rental Expert: French Market Success
hace 2 días
About Hostaway:
Hostaway is a SaaS startup revolutionizing the vacation rental industry. Our innovative solutions and partnerships with leading players like Airbnb, VRBO, and Booking are transforming the market. We're driven by customer-centric values, delivering results that foster growth, learning, and innovation for our team, customers, and the industry.
Award-Winning Company: As a profitable and growing company, this role is essential to our continued success. We're proud of our achievements and look forward to your contributions to our journey.
The Role: As a Customer Success Manager (CSM), you'll play a pivotal role in ensuring the satisfaction and success of our French-speaking customers. Your mission will be to make our customers successful in their business by effectively using our vacation rental software. You'll work closely with our French and European accounts, leveraging your language skills and cultural understanding to provide exceptional support and build strong relationships.
Key Responsibilities:- Adoption: Drive the adoption of our platform among our diverse client base. Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize maximum value from our solutions.- Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow. Communicate the value of these opportunities to customers effectively.- Customer Retention: Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.- Client Escalation Handling: Serve as the primary contact for any significant issues our customers face. Coordinate with internal teams to ensure timely and effective resolution.- Ongoing Client Engagement: Regularly check in with clients to ensure they're satisfied with our services, understand new challenges, and provide appropriate support or solutions.- Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
Your Profile: To succeed in this role, you'll need excellent communication and interpersonal skills, a native-level French speaker, and experience working with customers in a similar capacity. A bachelor's degree in a related field and at least 2 years of experience in a customer-facing role are required. If you're passionate about providing exceptional customer experiences and driving business growth, we encourage you to apply.
What We Offer: A competitive salary of approximately $65,000 per year, benefits, and a dynamic work environment that encourages growth and innovation. We're looking for talented individuals who share our vision and are committed to excellence.
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