Front Office Technical Agent
hace 1 mes
Job Summary: We are seeking a skilled Front Office Technical Agent to join our team at Recruit4Work Sl. As a key member of our international telecommunications company, you will play a crucial role in delivering high-quality internet, telephony, and data services to our corporate clients.
Key Responsibilities:
* Serve as the primary point of contact for customers facing technical issues in the Front Office Technical department
* Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, and more
* Utilize tools, including Dare, to efficiently find solutions for customer problems and aim for a "First Time Right" resolution
* Identify and leverage sales opportunities during technical customer care conversations
Requirements:
* Dutch or Flemish (C2) + English (B2)
* Strong communication skills (oral and written)
* Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
* Interest in the telecom sector is an asset but no technical background required
What We Offer:
* Paid training
* Fun, people-oriented call center
* Market-based basic salary
* Growth opportunities
* Private health insurance
* Relocation Package
Location: Sofia (Bulgaria)
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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