Order Management Specialist
hace 4 días
We are seeking an experienced Order Management Specialist to join our team at Aristocrat Gaming. This is a full-time position based in Barcelona, Spain.
About the RoleThe successful candidate will be responsible for ensuring all orders are processed efficiently and effectively, managing customer relationships, and collaborating with cross-functional teams to achieve business objectives.
This role requires strong organizational and administrative skills, excellent communication abilities, and a proven track record of working to deadlines. Experience with Salesforce and SAGE 1000 is highly desirable.
Key Responsibilities- Manage the quote-to-cash process, ensuring timely delivery of orders and meeting Service Level Agreements (SLAs)
- Collaborate with Sales, Operations, Finance, and Product departments to ensure seamless order processing and customer satisfaction
- Attend daily stand-up meetings to discuss outstanding orders and prioritize tasks
- Analyze data and reports to identify trends and areas for improvement
- Provide process and system improvements to increase efficiency and effectiveness
To be successful in this role, you will need:
- 3-5 years of experience in customer services or order management environments
- Fluent English and a second European language
- Proficient communication and interpersonal skills
- Working knowledge of Windows packages, including Excel, Word, and PowerPoint
- Able to work under pressure and meet deadlines
Aristocrat Gaming offers a competitive salary, benefits package, and opportunities for professional growth and development. The estimated annual salary for this position is €45,000 - €60,000 depending on experience.
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