Customer Experience Representative

hace 2 días

Zaragoza, Zaragoza, España Wellhub Inc. A tiempo completo
About Wellhub Inc.

Wellhub Inc. is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company.

The Opportunity

We are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain. In this role, you will be responsible for providing top-notch support to our users and gym partners in German and English.

Key Responsibilities
  • Identify and assess customers' needs to ensure satisfaction
  • Manage customer communications and reply to requests by email and chat
  • Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies
  • Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Build sustainable relationships and trust with customers through empathy and open communication
  • Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases
  • Achieve personal/team targets
  • Collaborate closely with multiple departments to support all processes and operations
  • Take the extra mile to engage customers
Requirements
  • Proficient/Fluent level of German and English is required
  • Valuable previous experience in customer service, helpdesk, or similar
  • A true team player who loves working towards both team and individual goals
  • A strong communicator both written and verbal with great interpersonal skills
  • You are detail-oriented and genuinely care about offering a top-quality service
  • You are flexible, resourceful, and able to multi-task while establishing priorities and providing solutions
  • You have a positive attitude, you are proactive and dynamic
What We Offer

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%.

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