Global Customer Experience Director

hace 1 mes


Zaragoza, Zaragoza, España Impulsyn A tiempo completo
Global Lead Customer Experience

The Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving excellence in customer interactions across 3 markets.

Main Responsibilities:
  • Create engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.
  • Build, lead, develop, and train a high-performing team, ensuring the professional growth of each team member.
  • Ensure seamless coordination and communication with other teams: Product, Marketing, and Sales.
  • Take ownership of Customer NPS and define actions to improve results, ensuring exceptional customer experience and high service levels.
  • Support and assist clients (in alignment with the Support Lead).
Requirements:
  • 4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position.
  • Essential to have previous experience in SaaS.
  • Previous experience in a startup is preferred.
  • Proven track record of successfully managing, coaching, and developing a team.
  • Data-driven with experience in customer service software (e.g., Intercom) and CRM tools (e.g., Hubspot).
  • Structured mindset with attention to detail, always eager to optimize processes and team efficiency.
  • Service and customer-obsessed mindset.
  • Ability to thrive in a fast-paced and evolving environment.
  • Strong analytical and problem-solving ability with a data-driven mindset.
  • Strong stakeholder management skills and ability to perform under pressure.
  • Excellent verbal and written communication skills in English.
Benefits:
  • Work on a disruptive project helping entrepreneurs and small businesses focus on what they love.
  • Opportunities for growth and professional development, and you will learn from all areas.
  • Being part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.

  • Global Marketing Director

    hace 3 semanas


    Zaragoza, Zaragoza, España Amadeus A tiempo completo

    Job Title: Director of Global Marketing - Travel UnitSummary: As a Global Marketing Director at Amadeus, you will be responsible for inspiring customers to achieve their ambitions. You will lead the central marketing function for the Travel Unit, driving global marketing activities, defining strategies, and managing customer communications.Key...


  • Zaragoza, Zaragoza, España Almirall A tiempo completo

    {"title": "Associate Director Strategy Global Marketing", "description": "Job SummaryWe are seeking a highly skilled Associate Director Strategy Global Marketing to join our team at Almirall. As a key member of our Global Marketing team, you will play a critical role in shaping the future of our dynamic organization.Reporting directly to the Global Marketing...


  • Zaragoza, Zaragoza, España Almirall A tiempo completo

    {"title": "Associate Director Strategy Global Marketing", "description": "Job SummaryWe are seeking a highly skilled Associate Director Strategy Global Marketing to join our team at Almirall. As a key member of our Global Marketing team, you will play a critical role in shaping the future of our dynamic organization.Reporting directly to the Global Marketing...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas.About the Role:The Global Service Account...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas.About the Role:The Global Service Account...


  • Zaragoza, Zaragoza, España Aexp A tiempo completo

    At Aexp, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Global Customer Experience Expert, you'll play a key role in achieving this goal by providing top-notch service to our premium merchants and partners.Your responsibilities will include:Supporting the servicing needs of our premium merchant,...


  • Zaragoza, Zaragoza, España Aexp A tiempo completo

    At Aexp, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Global Customer Experience Specialist - German Language Expert, you'll play a key role in achieving this goal.As a member of our Global Premium Experience Team, you'll be responsible for providing top-notch customer service to our premium...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned sales professional looking to take your career to the next level? Do you have a passion for renewable energy and a proven track record of driving sales growth? We're seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job Summary:The Global Service...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned sales professional looking to take your career to the next level? Do you have a passion for renewable energy and a proven track record of driving sales growth? We're seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job Summary:The Global Service...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorJob Summary:The Strategic Service Account Director is responsible for maintaining and expanding relationships with strategically important large customers. This role involves achieving service sales quota and assigned strategic account goals.Key Responsibilities:• Establishes productive, professional relationships...


  • Zaragoza, Zaragoza, España Gympass A tiempo completo

    About the RoleWellhub, a global corporate wellness platform, is seeking a Customer Experience Specialist for our Spanish and Italian market to join our international Customer Experience team based in Madrid, Spain. As a key member of our team, you will provide top-notch support to our users and gym partners in Spain and Italy, ensuring a seamless and...


  • Zaragoza, Zaragoza, España Aexp A tiempo completo

    About AexpAexp is a global company that provides premium customer experiences to its clients. We are committed to delivering exceptional service and building long-lasting relationships with our customers.Job DescriptionWe are seeking a highly skilled and experienced Customer Experience Professional to join our team. As a Customer Experience Professional, you...


  • Zaragoza, Zaragoza, España Aexp A tiempo completo

    About AexpAexp is a global company that provides premium customer experiences to its clients. We are committed to delivering exceptional service and building long-lasting relationships with our customers.Job DescriptionWe are seeking a highly skilled and experienced Customer Experience Professional to join our team. As a Customer Experience Professional, you...


  • Zaragoza, Zaragoza, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Our mission is to unlock productivity by placing data and intelligence at the core of business processes. To achieve this, we need a talented individual to lead our Demo Experience team.The Demo Experience team is responsible for shaping and...


  • Zaragoza, Zaragoza, España Zoomcar A tiempo completo

    Product Marketing Director for Global MarketsWe are seeking a highly strategic and driven Product Marketing Director to lead our global product marketing efforts. This role will be responsible for defining and executing product marketing strategies across multiple regions, driving market positioning, customer engagement, and product adoption.The ideal...


  • Zaragoza, Zaragoza, España Celonis A tiempo completo

    We're seeking a seasoned professional to lead our Demo Experience team at Celonis, the global leader in Process Mining technology. As the Director of Demo Experience, you will be responsible for shaping and executing strategies to effectively showcase and position our cutting-edge technology in the market.The ideal candidate will have a proven track record...


  • Zaragoza, Zaragoza, España Deliverect A tiempo completo

    At Deliverect, we're revolutionizing the hospitality and Q-commerce sectors with our cutting-edge SaaS solutions. As our Customer Experience Team Lead, you'll be the driving force behind empowering businesses to thrive in an ever-changing global landscape.We're not just a team, we're a facilitator of continuous improvement, scaling successful business...


  • Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...


  • Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...


  • Zaragoza, Zaragoza, España Wellhub A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Agent to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in German and English.Key ResponsibilitiesIdentify and assess customer needs to ensure satisfaction.Manage...