Global Customer Experience Director

hace 2 días


Zaragoza, Zaragoza, España Impulsyn A tiempo completo
Global Lead Customer Experience

The Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving excellence in customer interactions across 3 markets.

Main Responsibilities:
  • Create engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.
  • Build, lead, develop, and train a high-performing team, ensuring the professional growth of each team member.
  • Ensure seamless coordination and communication with other teams: Product, Marketing, and Sales.
  • Take ownership of Customer NPS and define actions to improve results, ensuring exceptional customer experience and high service levels.
  • Support and assist clients (in alignment with the Support Lead).
Requirements:
  • 4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position.
  • Essential to have previous experience in SaaS.
  • Previous experience in a startup is preferred.
  • Proven track record of successfully managing, coaching, and developing a team.
  • Data-driven with experience in customer service software (e.g., Intercom) and CRM tools (e.g., Hubspot).
  • Structured mindset with attention to detail, always eager to optimize processes and team efficiency.
  • Service and customer-obsessed mindset.
  • Ability to thrive in a fast-paced and evolving environment.
  • Strong analytical and problem-solving ability with a data-driven mindset.
  • Strong stakeholder management skills and ability to perform under pressure.
  • Excellent verbal and written communication skills in English.
Benefits:
  • Work on a disruptive project helping entrepreneurs and small businesses focus on what they love.
  • Opportunities for growth and professional development, and you will learn from all areas.
  • Being part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.


  • Zaragoza, Zaragoza, España Page Executive A tiempo completo

    About Our Company Page Executive is a renowned executive search firm within the global business services industry. With a presence in multiple countries, the company is known for its commitment to excellence and innovation. Our team is dedicated to providing top talent to leading organizations worldwide. **Job Summary**We are seeking a highly experienced...


  • Zaragoza, Zaragoza, España Almirall A tiempo completo

    {"title": "Associate Director Strategy Global Marketing", "description": "Job SummaryWe are seeking a highly skilled Associate Director Strategy Global Marketing to join our team at Almirall. As a key member of our Global Marketing team, you will play a critical role in shaping the future of our dynamic organization.Reporting directly to the Global Marketing...


  • Zaragoza, Zaragoza, España Almirall A tiempo completo

    {"title": "Associate Director Strategy Global Marketing", "description": "Job SummaryWe are seeking a highly skilled Associate Director Strategy Global Marketing to join our team at Almirall. As a key member of our Global Marketing team, you will play a critical role in shaping the future of our dynamic organization.Reporting directly to the Global Marketing...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas.About the Role:The Global Service Account...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas.About the Role:The Global Service Account...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned sales professional looking to take your career to the next level? Do you have a passion for renewable energy and a proven track record of driving sales growth? We're seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job Summary:The Global Service...


  • Zaragoza, Zaragoza, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned sales professional looking to take your career to the next level? Do you have a passion for renewable energy and a proven track record of driving sales growth? We're seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job Summary:The Global Service...

  • Global Marketing Director

    hace 4 semanas


    Zaragoza, Zaragoza, España Amadeus A tiempo completo

    Job Title: Global Marketing Director - Travel UnitJob Summary: As a Global Marketing Director, you will be responsible for leading the central marketing function for Amadeus' Travel Unit. Your primary goal is to inspire customers to achieve their ambitions with the support of Amadeus.Key Responsibilities:Define the global marketing strategy for the Travel...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is revolutionizing the way customized products are produced on-demand. Our global network of production facilities enables e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable approach. By connecting supply and demand, we reduce waste and carbon emissions. With over 130 production partners in 32...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is revolutionizing the way customized products are produced on-demand. Our global network of production facilities enables e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable approach. By connecting supply and demand, we reduce waste and carbon emissions. With over 130 production partners in 32...


  • Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...


  • Zaragoza, Zaragoza, España Findasense A tiempo completo

    Job Title: Consumer Care AgentAbout the Role:We are seeking a highly skilled Consumer Care Agent to join our team at Findasense. As a key member of our customer experience team, you will be responsible for coordinating and managing direct communication across all digital channels in a proactive way.Key Responsibilities:Manage customer care channels (Care)...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.G. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato has built the world's largest and most global network for on-demand production of customized items e.G. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply...


  • Zaragoza, Zaragoza, España El Periódico A tiempo completo

    Manuel Arroyo, nuevo vicepresidente ejecutivo de Coca-ColaLa junta directiva de The Coca-Cola Company ha anunciado la elección de Manuel Arroyo como vicepresidente ejecutivo de la compañía estadounidense, a partir del 1 de enero de 2024. En este cargo, Arroyo será responsable de los equipos de categoría global, experiencia de marketing integrada,...


  • Zaragoza, Zaragoza, España El Periódico A tiempo completo

    Manuel Arroyo, nuevo vicepresidente ejecutivo de Coca-ColaLa junta directiva de The Coca-Cola Company ha anunciado la elección de Manuel Arroyo como vicepresidente ejecutivo de la compañía estadounidense, a partir del 1 de enero de 2024. En este cargo, Arroyo será responsable de los equipos de categoría global, experiencia de marketing integrada,...


  • Zaragoza, Zaragoza, España Medium A tiempo completo

    Unlock Business Potential with DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being...


  • Zaragoza, Zaragoza, España Medium A tiempo completo

    Unlock Business Potential with DeliverectAs a rapidly scaling global SaaS company, Deliverect is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business, while developing their professional careers and being...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is a leading e-commerce platform that connects entrepreneurs with a global network of production facilities. Our mission is to revolutionize the way customized products are produced on-demand, reducing waste and carbon emissions. With over 130 production partners in 32 countries, we can reach over 5 billion people in 72 hours with...


  • Zaragoza, Zaragoza, España Gelato A tiempo completo

    About GelatoGelato is a leading e-commerce platform that connects entrepreneurs with a global network of production facilities. Our mission is to revolutionize the way customized products are produced on-demand, reducing waste and carbon emissions. With over 130 production partners in 32 countries, we can reach over 5 billion people in 72 hours with...