Recovery Specialist

hace 1 mes

Madrid, Madrid, España American International Group A tiempo completo

American International Group, Inc. (AIG) is a leading global insurance organization with a rich history of providing innovative solutions to customers worldwide.

The Recovery Manager will play a crucial role in identifying and pursuing opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG.

Key Responsibilities:

  • Pro-actively identify recovery opportunities and review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to Best Practice/Procedural guidelines.
  • Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.
  • Correspond with appropriate parties (experts, attorneys, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.
  • Research, understand and apply state laws that relate to each file and keep management advised of legislative, regulatory, and legal developments which may have an impact on recovery results.
  • Prepare activity reports on files over settlement authority and forecast potential recoveries and update the recoverable amount as needed.
  • Provide customer service assistance to outside organizations and AIG Claims Operation management.
  • Prepare for and attend mediations or pretrial sessions and establish and maintain professional working relationships with insureds, claimants, witnesses, lawyers and corporate employees.
  • Develop and maintain good relationships with internal clients and identify, create, and complete recovery training for various lines of business as requested by your manager and stakeholders.
  • Accurately identify and record all financial impact for cases worked in the case management system and assist the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are met.
  • Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating.

Requirements:

  • Relevant and extensive experience in either first party and third party claims subrogation or claims handling.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Demonstrated insurance recovery experience or strong and relevant experience in general Recovery.
  • Strong analytical decision making and problem solving.
  • Time management skills to manage and prioritize case load with limited supervision.
  • Advanced knowledge of civil justice systems.
  • Ability to organize data and write case investigative reports.
  • Ability to alter workflow to create and pursue leads that would support a recovery case.
  • Ability to work in tight timelines when necessary.
  • Advanced working knowledge in specialty of insurance a plus.
  • PC skills with various database search systems.

AIG is an Equal Opportunity Employer and provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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