Financial Recovery Specialist
hace 2 días
About the Role:
We are seeking a highly skilled Financial Recovery Specialist to join our team at Celonis. As a key member of our finance department, you will be responsible for establishing contact with past due customers and resolving delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.
Key Responsibilities:
- Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Disputes management and resolution of issues in cooperation with the sales and billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensure all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
Requirements:
- A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.
- 2+ years' experience in a collection role.
- Business fluency in English as a Must-have.
- Strong communications skills to deal with different internal stakeholders and in multinational teams.
- Very comfortable with numbers.
- Target driven, quick learner and team player.
- An independent and entrepreneurial way of working.
About Celonis:
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
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