Salesforce Product Owner
hace 4 semanas
Job Description:
As a GTM Systems Technical Lead at Make, you will play a crucial role in designing and implementing scalable, efficient, and user-oriented systems processes to support our go-to-market motion. With your technical knowledge of CRM systems, primarily Salesforce, and data architecture, you will ensure that processes implementations are optimized for scale with the desired level of quality.
Key Responsibilities:
- Design and implement technical business processes within Salesforce central CRM with other customer success and sales tools.
- Offer technical and operational advisory to business partners during brainstorming phases of GTM operations process designs.
- Engage with business units stakeholders and GTM Strategy and Operations team to collect functional requirements for both internal or cross-department processes within centrally-managed GTM tools.
- Transform them into technical requirements for proper implementation.
- Coordinate and ensure proper alignment and delivery of GTM-related technical initiatives where Business Processes & Systems team is involved.
- Lead a team of Business Processes & Systems specialists with focus on GTM systems projects and implementations to ensure autonomous management of initiatives covering GTM scope, while reporting to the Head of Business Processes and Systems.
- Manage end-to-end initiatives and projects covering GTM motion cross-functions needs.
- Configure and setup centrally-managed GTM systems (CRM, Customer Success Tool..) to adapt to business needs and to improve the overall user experience.
- Implement scalable and easy-to-maintain technical solutions (user interfaces, forms, automation scenarios...) to power those business processes within GTM tools.
Requirements:
- 5-7 years of experience in Salesforce implementations or Go-to-market systems implementation roles with parallel earned experience around Sales operations in a SaaS company (Salesforce is a must-have, Hubspot or other CRMs would be highly valuable).
- Admin knowledge of Custify or other Sales/Success and digital tools would be a plus.
- Experience with working with Make platform or any other automation platform is a plus.
- Ability to translate business requirements road map into detailed action plan and technical requirements.
- Fluent English.
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