Team Lead, Shopping Operations

hace 5 días

Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

We are seeking a highly skilled Team Manager to join our Alexa Shopping Operations team at Amazon. As a Team Manager, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key Responsibilities

  1. Manage day-to-day operations with a team of AI Data Validators and AI Validator Leads.
  2. Manage work prioritization and delivery based on business needs.
  3. Ensure high-quality delivery under aggressive deadlines.
  4. Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management.
  5. Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
  6. Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis.
  7. Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas.
  8. Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis.

Requirements

  1. A Bachelor's Degree with relevant experience of 4+ years with 2+ years of people management.
  2. Excellent communication (written & oral), strong organizational skills, and detail-oriented.
  3. Strong analytical, problem-solving, and critical-thinking skills.
  4. Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
  5. Willingness to support several projects at one time, and to accept re-prioritization as necessary.

Preferred Qualifications

  1. Candidates with proficiency in French/German/Japanese/Spanish language will be preferred.
  2. Business Analytics experience.
  3. Six Sigma/Green Belt Certification.
  4. MBA.

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