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Team Lead, Shopping Operations
hace 2 meses
We are seeking a highly skilled Team Lead to join our Alexa Shopping Operations team at Amazon. As a Team Lead, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key Responsibilities- Team Management: Manage day-to-day operations with a team of AI Data Validators and AI Validator Leads, ensuring high-quality delivery under aggressive deadlines.
- Work Prioritization: Manage work prioritization and delivery based on business needs, maximizing productivity and process efficiency through process standardization and strong process documentation.
- Capacity Planning: Plan capacity and commit to volume by managing resources, queue, shift management, cross-training, and leave management.
- Metrics and Reviews: Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
- Process Improvement: Initiate and lead process improvement projects, present solution proposals, and implement them to other applicable/in-scope operational areas.
- Team Development: Own team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis.
- A Bachelor's Degree with relevant experience of 4+ years with 2+ years of people management.
- Excellent communication (written & oral), strong organizational skills, and detail-oriented.
- Strong analytical, problem-solving, and critical-thinking skills.
- Comfortable working in a fast-paced, highly collaborative, dynamic work environment.
- Willingness to support several projects at one time, and to accept re-prioritization as necessary.
- Candidates with proficiency in French/German/Japanese/Spanish language will be preferred.
- Business Analytics experience.
- Six Sigma/Green Belt Certification.
- MBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
