Process Lead With Portuguese, Alexa Shopping Operations Specialist
hace 3 semanas
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As a Process Lead with Portuguese, Alexa Shopping Operations, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Our team strives to become the most reliable source for dataset generation and annotations, working in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.
We work on handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.
We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence.
Key Responsibilities:
- Experience in managing process and operational escalations
- Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations
- Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for peers and junior team members
- Has the ability to drive business/operational metrics through quantitative decision making and adoption of different tools and resources
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Ability to perform deep dives in the process and come up with process improvement solutions
Requirements:
- Bachelor's Degree and relevant work experience of 3+ years
- Candidate must demonstrate language proficiency in Portuguese language - verbal, writing, reading, and comprehension
- Excellent English language skills - verbal, writing, reading, and comprehension
- Candidate must demonstrate ability to analyze and interpret complex SOPs
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements
- Strong communication and interpersonal skills to effectively guide and mentor associates
- Ability to work collaboratively with cross-functional teams
- Thoroughly understand multiple SOPs and ensure adherence to established processes
- Identify areas for process improvement and SOP enhancement and develop actionable plans for implementation
- Lead and participate in process improvement initiatives
Preferred Qualifications:
- Experience with Artificial Intelligence interaction, such as prompt generation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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Barcelona, Barcelona, España Engineeringuk A tiempo completoJob DescriptionWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesManage process and operational escalations, driving data-oriented analysis...
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