Process Lead for Alexa Shopping Operations
hace 4 semanas
About the Role:
Alexa Shopping Operations is seeking a highly skilled Process Lead to join our team. As a Process Lead, you will play a crucial role in shaping the future of the shopping experience for customers worldwide.
Key Responsibilities:
- Manage process and operational escalations, driving data-oriented analysis and adoption of technology solutions to achieve operational and business goals.
- Communicate effectively with stakeholders across multiple lines of business on operational milestones, process changes, and escalations.
- Identify gaps in process areas and work with stakeholders to resolve them, serving as a subject matter expert and referral point for peers and junior team members.
- Drive business/operational metrics through quantitative decision making and adoption of different tools and resources.
- Meet deadlines in a fast-paced work environment driven by complex software systems and processes.
- Collaborate effectively with other teams and subject matter experts to support launches of new processes and services.
Requirements:
- Bachelor's Degree and relevant work experience of 3+ years.
- Language proficiency in Portuguese language - verbal, writing, reading, and comprehension (B2/B2.2/C1 or above).
- Excellent English language skills - verbal, writing, reading, and comprehension.
- Ability to analyze and interpret complex SOPs.
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
- Strong communication and interpersonal skills to effectively guide and mentor associates.
- Ability to work collaboratively with cross-functional teams.
About Us:
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.
Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence.
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Barcelona, Barcelona, España Engineeringuk A tiempo completoJob DescriptionYou will need to login before you can apply for a job.As a Process Lead with Portuguese, Alexa Shopping Operations, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Our team strives to become the most reliable source for dataset generation and annotations, working in collaboration with...
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Barcelona, Barcelona, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesDrive process and operational escalations, leveraging your analytical skills...
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Barcelona, Barcelona, España Engineeringuk A tiempo completoAbout the RoleWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesDrive process and operational escalations, leveraging your analytical skills...
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Barcelona, Barcelona, España Engineeringuk A tiempo completoJob DescriptionWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesManage process and operational escalations, driving data-oriented analysis...
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Barcelona, Barcelona, España Engineeringuk A tiempo completoJob DescriptionWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesManage process and operational escalations, driving data-oriented analysis...
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Barcelona, Barcelona, España Engineeringuk A tiempo completoJob DescriptionWe are seeking a highly skilled Process Lead with expertise in Portuguese to join our Alexa Shopping Operations team. As a key member of our team, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key Responsibilities:Manage process and operational escalations with expertise in Portuguese...
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