Operations Team Lead

hace 3 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role:

As an Operations Team Lead at Amazon, you will be responsible for leading a large and diverse team to ensure smooth operations in our region. This role offers a unique opportunity to gain experience in managing complex operations and driving productivity.

Key Responsibilities:

  • Promote a culture of safety and wellbeing among team members.
  • Analyse and implement corrective actions to ensure quality and productivity are consistently high.
  • Support and lead a team, handling administrative work and building a strong team culture.
  • Analyse performance and suggest process improvements to optimize work and improve customer service.
  • Collaborate with other managers to standardize shift processes.

A Day in the Life:

You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency.

Your days will include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.

This role involves working with colleagues in other teams and external partners to ensure we meet our customer demands and targets.

You will also analyze data and performance metrics with leaders in your business area and discuss operational pros and cons of technical improvements with engineers.

About the Team:

Our Customer Fulfillment team is the foundation of our business, handling over 1.5 million orders every day. We are a global team that has scaled up from a humble team of booksellers to a sophisticated global team.

We are based in Fulfillment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are the first mile of the delivery process, where most Amazon packages start their journey.

We help to manage dynamic inventory and facilitate speedy deliveries round the clock.



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