International Service Team Leader

hace 4 días


Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo
Job Description

Job Title: International Service Team Leader - Lead Underwriting Operations

Job Summary:

Zurich Australian Insurance Ltd. is seeking an experienced International Service Team Leader to lead our Underwriting Operations team in Spain. As a key member of our team, you will be responsible for managing a team of 6-7 employees, developing and implementing business processes, and ensuring excellent customer service.

Key Responsibilities:

  • Team Leadership: Lead and manage the Underwriting Operations team, including developing and implementing business processes, training new joiners, and maintaining backup and succession planning.
  • Communication: Maintain fluent communication with central teams, SC Spain team, and IPZ Network to ensure seamless service delivery.
  • Project Management: Participate and co-lead IPZ Transformation projects, including Wording Digitalization and Product roll out in Neo.
  • Process Improvement: Develop and implement process improvements to enhance customer service and reduce operational costs.
  • Quality Assurance: Ensure high-quality solutions and drive continuous improvement activities across all services provided.
  • Performance Management: Lead the functional area by setting individual objectives, reviewing performance/appraisals, and providing ongoing feedback.

Requirements:

  • Education: Degree/Master's in economics, law, or similar.
  • Experience: 5-8 years' experience in IPZ, either with an UWS or an UWR background, with a strong insurance background and understanding of insurance operations.
  • Skills: Strong leadership skills, experience, and coaching capabilities, with a strong analytical and strategic thinking ability.
  • Language: Advanced level of English, with other languages welcome (i.e. Spanish).

What We Offer:

  • FlexWork: Flexible hybrid mode to organize work schedule as desired.
  • Professional Development: Opportunities for movement between departments, locally and internationally.
  • Remuneration: Flexible remuneration options to suit individual needs.
  • Benefits: 25 vacation days, insurance day, birthday off, retirement plan, life insurance, and discounts on banking and insurance products.


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