International Service Team Leader
hace 4 días
Job Title: International Service Team Leader - Lead Underwriting Operations
Job Summary:
Zurich Australian Insurance Ltd. is seeking an experienced International Service Team Leader to lead our Underwriting Operations team in Spain. As a key member of our team, you will be responsible for managing a team of 6-7 employees, developing and implementing business processes, and ensuring excellent customer service.
Key Responsibilities:
- Team Leadership: Lead and manage the Underwriting Operations team, including developing and implementing business processes, training new joiners, and maintaining backup and succession planning.
- Communication: Maintain fluent communication with central teams, SC Spain team, and IPZ Network to ensure seamless service delivery.
- Project Management: Participate and co-lead IPZ Transformation projects, including Wording Digitalization and Product roll out in Neo.
- Process Improvement: Develop and implement process improvements to enhance customer service and reduce operational costs.
- Quality Assurance: Ensure high-quality solutions and drive continuous improvement activities across all services provided.
- Performance Management: Lead the functional area by setting individual objectives, reviewing performance/appraisals, and providing ongoing feedback.
Requirements:
- Education: Degree/Master's in economics, law, or similar.
- Experience: 5-8 years' experience in IPZ, either with an UWS or an UWR background, with a strong insurance background and understanding of insurance operations.
- Skills: Strong leadership skills, experience, and coaching capabilities, with a strong analytical and strategic thinking ability.
- Language: Advanced level of English, with other languages welcome (i.e. Spanish).
What We Offer:
- FlexWork: Flexible hybrid mode to organize work schedule as desired.
- Professional Development: Opportunities for movement between departments, locally and internationally.
- Remuneration: Flexible remuneration options to suit individual needs.
- Benefits: 25 vacation days, insurance day, birthday off, retirement plan, life insurance, and discounts on banking and insurance products.
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