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Rooms Division Training Specialist
hace 2 meses
**About the Role**
SmartRental Group, a leading company in the tourism and catering sector, is seeking a highly skilled Rooms Division Training Specialist to join our team. As a key member of our operations team, you will be responsible for developing and implementing comprehensive training programs for our Rooms Division staff.
**Key Responsibilities**
- Develop a thorough training plan for the Rooms Division, covering Front Office, Housekeeping, and Guest Services operations.
- Collaborate with senior management and department heads to identify training needs and objectives.
- Design and create training materials, manuals, and resources tailored to the specific needs of our hotel's Rooms Division.
- Coordinate training schedules, logistics, and resources to ensure a smooth and efficient training process.
- Deliver in-depth training sessions for Front Office, Housekeeping, and Guest Services teams, focusing on operational procedures, service standards, and guest interaction.
- Utilize a variety of training methods, including classroom instruction, hands-on demonstrations, role-playing, and on-the-job training.
- Ensure that all Rooms Division staff are proficient in using property management systems (PMS), housekeeping software, and other relevant tools.
- Facilitate cross-departmental training to promote teamwork and a holistic understanding of hotel operations.
- Lead operational simulations, soft openings, and trial runs to assess staff readiness and identify areas for improvement.
- Assist in establishing and refining standard operating procedures (SOPs) for the Rooms Division.
- Monitor the implementation of brand standards and service protocols, making adjustments as necessary.
- Work closely with department heads to ensure all operational aspects are aligned with the hotel's goals and standards.
- Provide coaching and mentorship to new hires, fostering a culture of excellence and continuous improvement.
- Assess the skills and competencies of Rooms Division staff, providing feedback and additional training as required.
- Identify and nurture high-potential employees for future leadership roles within the Rooms Division.
- Encourage a guest-centric approach in all training activities, emphasizing the importance of personalized service.
- Offer ongoing training and support during the initial weeks of operation, addressing any challenges or issues that arise.
- Collect feedback from staff and guests to evaluate the effectiveness of training programs and make necessary adjustments.
**Requirements**
- Proven experience in training and development, preferably in the hospitality industry.
- Strong knowledge of hotel operations, including Front Office, Housekeeping, and Guest Services.
- Excellent communication and interpersonal skills.
- Ability to design and deliver engaging training programs.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
