Director of Rooms Operations

hace 3 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo
Job Title: Director of Rooms

At Accor Hotels, we are seeking a highly skilled and experienced Director of Rooms to join our team. As a key member of our Rooms Division, you will be responsible for managing and coordinating all departments within the division.

Key Responsibilities:
  • Plan, develop, and implement quality products and services for internal and external customers.
  • Maintain complete knowledge of hotel features, services, room types, rates, and promotions.
  • Review departmental profits, payroll expenses, rooms' expenses, and cost per occupied room.
  • Conduct weekly meetings with divisional managers and review information pertinent to the week's business.
  • Monitor and handle guest complaints in an expedient and effective manner.
  • Anticipate sold-out situations and assist in locating alternative accommodations for guests.
  • Prepare monthly, quarterly, and yearly Rooms Division financial forecasts.
  • Provide training and development opportunities for management personnel.
Requirements:
  • Minimum 5 years of experience in the Rooms Division of a luxury brand with at least 3 years in a management capacity.
  • Excellent communication skills in English and ability to communicate in a second language.
  • Strong working knowledge of budgets, forecasting, profit and loss statements.
  • Ability to train and motivate individuals, creating and maintaining a cohesive team.
Personal Attributes:
  • Ability to work well under pressure, focus on details, think clearly, analyze and resolve problems.
  • Strong interpersonal skills, ability to ascertain and effectively address guest/employee needs.
  • Ability to ensure security and confidentiality of guest and hotel information.


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