Director of Rooms Operations
hace 2 semanas
Position:
Director of Rooms
Department:
Rooms Division / Front Office
Reports to:
Resort Manager
To manage and coordinate all departments in the Rooms Division, ensuring seamless operations and exceptional guest experiences.
Key Responsibilities:
- Maintain complete knowledge of hotel features, services, room types, rates, and promotions.
- Plan, develop, and implement quality products and services for internal and external customers.
- Review departmental profits, payroll expenses, rooms' expenses, and cost per occupied room.
- Conduct line-ups, review business information, and prepare weekly work schedules.
- Monitor guest reactions, handle complaints, and anticipate sold-out situations.
- Provide training and development opportunities for management personnel and administer performance evaluations.
- Mentor and train employees for upward growth.
Requirements:
- Minimum 5 years of experience in the Rooms Division of a luxury brand, with at least 3 years in a management capacity.
- Excellent communication skills in English and ability to communicate in a second language.
- Strong working knowledge of budgets, forecasting, and profit and loss statements.
- Ability to train and motivate individuals, creating and maintaining a cohesive team.
- Good computer knowledge and ability to use property management systems.
Personal Attributes:
- Ability to work well under pressure, focus on details, think clearly, and analyze problems.
- Exercise good judgment, always with calm and composure.
- Ability to ensure security and confidentiality of guest and hotel information.
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