Director of Rooms Operations

hace 2 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo
Job Description

Position:

Director of Rooms

Department:

Rooms Division / Front Office

Reports to:

Resort Manager

To manage and coordinate all departments in the Rooms Division, ensuring seamless operations and exceptional guest experiences.


Key Responsibilities:

  • Maintain complete knowledge of hotel features, services, room types, rates, and promotions.
  • Plan, develop, and implement quality products and services for internal and external customers.
  • Review departmental profits, payroll expenses, rooms' expenses, and cost per occupied room.
  • Conduct line-ups, review business information, and prepare weekly work schedules.
  • Monitor guest reactions, handle complaints, and anticipate sold-out situations.
  • Provide training and development opportunities for management personnel and administer performance evaluations.
  • Mentor and train employees for upward growth.

Requirements:

  • Minimum 5 years of experience in the Rooms Division of a luxury brand, with at least 3 years in a management capacity.
  • Excellent communication skills in English and ability to communicate in a second language.
  • Strong working knowledge of budgets, forecasting, and profit and loss statements.
  • Ability to train and motivate individuals, creating and maintaining a cohesive team.
  • Good computer knowledge and ability to use property management systems.

Personal Attributes:

  • Ability to work well under pressure, focus on details, think clearly, and analyze problems.
  • Exercise good judgment, always with calm and composure.
  • Ability to ensure security and confidentiality of guest and hotel information.


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