Senior Service Engineer
hace 3 semanas
Hitachi Europe S.A. (Spain) is seeking a highly skilled Senior Service Engineer to join our team. As a Senior Service Engineer, you will be responsible for providing technical support and maintenance services for our air power products.
Key Responsibilities:- Provide technical assistance to customers and internal teams via phone and email queues.
- Travel to field-based jobsites to troubleshoot and assist in repair of air power systems.
- Document service visits and generate reports with action items.
- Support the Training Department for customers, distributors, and employees.
- Communicate distributor feedback to management as VOC.
- Drive field concerns to closure in a timely manner.
- Assist in writing technical service bulletins.
- Review technical manuals for accuracy and completeness.
- Participate in new product development to provide perspective from the service point of view.
- Participate in warranty reduction efforts by analyzing service trends and providing feedback.
- Participate in Air audits and provide analysis and recommendations.
- Create and provide model-specific training to distributors and end-users.
- Support Sales and Parts teams with parts identification.
- Create service maintenance matrices.
- Associate degree or technical trade school a plus.
- 5+ years of technical troubleshooting experience in compressor systems.
- Demonstrated success in technical training of compressed air systems.
- Experience with industrial product manufacturing and engineering processes.
- Strong verbal and written communication skills.
- Ability to engage and communicate effectively with all levels of the organization.
- Strong grasp of Microsoft Office tools required.
- Ability to read and understand schematics.
- Ability to work independently or on a team.
Hitachi Europe S.A. (Spain) is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to creating a safe and inclusive work environment.
This job description is intended to serve as a guide and may be updated periodically and at the Company's discretion.
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