International Logistics Coordinator
hace 2 días
We are seeking a highly skilled and experienced International Agent to join our Operations and Customer Services team in Coslada, Madrid. As the primary contact for clients and agents in the Middle East and Africa, as well as for our network of World Courier offices in these regions, you will be responsible for booking shipments and ensuring timely and quality delivery.
Key Responsibilities- Handle client and agent inquiries via phone and email in English and French.
- Receive and update bookings via email and World Courier's internal tracking system.
- Provide quotations and monitor shipments, reacting to any deviations from the plan.
- Keep clients and World Courier offices updated on shipment status, especially regarding delays.
- Action notes sent in World Courier's internal tracking system.
- Advise on special handling instructions for shipments.
- Communicate temperature results after delivery.
- Build and maintain relationships with clients, agents, airlines, and suppliers.
- Fluency in English and French, verbal and written.
- Conversational level in Spanish.
- Prior experience or knowledge of the logistics sector.
- Ability to follow procedures and provide relevant information.
- Knowledge of Microsoft Office.
- Strong team player with high attention to detail.
- Flexible attitude for working shifts and last-minute coverage.
- Competitive salary and annual bonus plan.
- Excellent employee benefits, including private healthcare insurance and career progression opportunities.
- A unique opportunity to work for a global purpose-led organization.
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