Warranty Claims Expert

hace 4 semanas


Madrid, Madrid, España Byd Europe A tiempo completo

About the role: The Warranty Claim Specialist is responsible for delivering exceptional service to customers and Service Providers to maximize customer satisfaction. This involves building a best-in-class and high-efficiency warranty operation.

Responsibilities:

  • Conduct timely warranty report verification and warranty reimbursement in accordance with warranty operation management policy.
  • Collect and analyze warranty information with reports.
  • Provide warranty operation inquiry and policy explanation to service partners.
  • Conduct abnormal warranty inspections and regular warranty audits to continuously improve warranty business.
  • Manage warranty parts, audit discarded warranty parts, and assist with special events and related processes.
  • Organize and conduct onsite training for warranty business and coordinate with relevant stakeholders.

Your profile: Bachelor's degree or higher. OEM experience is required. Excellent written and verbal communication skills in Spanish and English. Other European languages may be considered an advantage. Strong cross-cultural communication skills and cross-functional coordination ability. Ability to work under pressure and meet strict deadlines in a dynamic environment. NEV Technical background is preferred.

We offer: Competitive remuneration based on performance and experience. Department and company-wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose: To build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that shares this mission and wants to create a positive impact by joining a diverse and dynamic team.



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