Customer Support Representative in Barcelona
hace 4 semanas
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat, addressing user needs efficiently.
- Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs.
- Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs.
- Escalate potential service issues to senior team members as needed.
- Adhere to all project processes and procedures, ensuring compliance with the contractual SLA.
- Provide coverage for other agents in their absence, and collaborate on specific team projects.
- Manage administrative responsibilities, including records of holidays, sickness, and overtime.
- Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction.
Requirements:
- Native or fluent in Danish, both verbal and written.
- Proficiency in English (minimum B2 level).
- A minimum of 1 year of customer service experience.
- Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred.
- Competency in IT platforms and applications, including Windows, MS Office, and internet configuration.
- Strong customer care skills with the ability to listen to and understand customer needs.
- Capable of taking ownership of calls and resolving issues or escalating them as needed.
What We Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Higher salary from the 7th month.
- Working schedule: Monday to Friday, 08:00 AM - 05:00 PM.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- 23 working days of paid annual leave.
- Guidance and tools to help you reach your full potential.
We are looking for a talented individual who is passionate about delivering exceptional customer service and is fluent in Danish. If you are a motivated and customer-focused professional, we encourage you to apply for this exciting opportunity in Barcelona.
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