Dutch Customer Support Representative in Barcelona

hace 4 semanas


Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Customer Support Representative Opportunity in Barcelona

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in Barcelona, Spain. As a key member of our dynamic team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:
  • Handle incoming customer inquiries via phone, email, and chat, addressing user needs promptly and accurately.
  • Provide timely and accurate resolutions to ensure customer satisfaction and uphold service levels.
  • Collaborate with your team on exciting projects to enhance customer experience.
  • Maintain detailed records of calls, ensuring compliance with service standards.
  • Be ready to support other team members when needed, ensuring seamless teamwork and customer service.
  • Stay up-to-date with our products and services, becoming an expert on what we offer.
Requirements:
  • Native/fluent in Dutch with strong English skills (B2 or higher).
  • 1+ years of customer service experience (automotive industry experience or familiarity with electric vehicles is a plus).
  • Competency with IT platforms, MS Office, and basic internet configurations.
  • A customer-focused approach with strong listening, problem-solving, and communication skills.
  • A proactive attitude with the ability to take ownership of issues and drive them to resolution or escalate when necessary.
What We Offer:
  • Competitive salary with a raise after 7 months based on performance and experience.
  • 23 days of paid annual leave to enjoy Barcelona's sun and sea.
  • Work-life balance: Monday to Friday, 08:00 AM 05:00 PM.
  • Be part of a friendly, diverse, and creative team where your ideas and input are valued.
  • Continuous guidance and tools to help you reach your full potential.
Why You Should Apply:

If you're looking for a role that allows you to make a real impact while enjoying life in one of the most beautiful cities in the world, this is the opportunity for you. Whether you're a seasoned customer service professional or eager to grow in the field, we offer a supportive environment to help you succeed.



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