Customer Support Representative

hace 2 semanas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Customer Support Representative Opportunity

We are seeking a highly skilled Customer Support Representative fluent in Dutch to join our team in Barcelona. This role requires strong communication skills, technical knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels, ensuring timely and efficient issue resolution.
  • Document call details in our call management system, maintaining accurate records and adhering to SLAs.
  • Stay up-to-date on our services and products, particularly those tailored to individual customer applications.
  • Escalate potential service issues to senior team members as needed and collaborate with the team on specific projects.
  • Support administrative tasks, including managing employee records and ensuring compliance with contractual SLAs.
  • Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.

Requirements:

  • C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
  • At least 1 year of customer service experience, preferably in technical support.
  • Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
  • Strong customer service aptitude with excellent listening skills to understand customer needs.
  • Ability to take ownership of calls, progressing them to resolution or escalating as necessary.

What We Offer:

  • Competitive remuneration package based on experience, skills, and performance.
  • Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
  • A dynamic and creative team environment with a positive and friendly atmosphere.
  • 23 days of paid annual leave.
  • Guidance and tools to help you reach your full potential.

Apply Now:

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