Facilities Operations Manager

hace 3 semanas

Madrid, Madrid, España Jll A tiempo completo

About the Role:
The EMEA Program Manager will form part of the Programs, Performance and Governance team within the facilities management function of one of JLL's key Client portfolios.

Key Responsibilities:

  • Act as the EMEA owner for defined programs.
  • Define and document clear and detailed functional scope of works and specifications, including the expected outcomes and impact of the program with future regional roll out and constraints in mind.
  • Align and share best practices with Facilities Global and International teams to raise the bar in providing a consistent workplace experience in all corporate offices.
  • Support, promote, and enhance Global and International initiatives and programs in EMEA to ensure effectiveness and buy-in across business, employees, stakeholders, and facilities service lines.
  • Work closely with Meta SMEs to align priorities and strategic business objectives.
  • Continuously research and benchmark to provide innovative solutions and implement industry best practices.
  • Build and apply change management plans for final users, stakeholders, and facilities operational teams, for all programs, including roadmaps, communication plans and templates, technical or operational documentation and supporting justifications.
  • Make the right tradeoff between schedule, resources, and scope to ensure timely and successful delivery of the project.
  • Create and efficiently communicate policies and processes to the wider EMEA teams, to drive program deliverables and ensure team adhesion.
  • Develop and maintain the online training platforms and tools to support the Train the Trainer model within the account.
  • Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks and blockers with path to green.
  • Engage with stakeholders to ensure customer feedback is collected and analyzed in order to measure satisfaction and drive the continuous improvement processes.
  • Manage and optimize the budgetary and cost aspects of each program, with a focus on cost avoidance and savings.

About You:
You have proven experience in a related role, in particular with an operations focus in a Facilities Management environment.
You have a track record of effectively managing projects and developing initiatives.
You have communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions.
You have experience with enabling technologies as they relate to the services and are generally technology savvy.
You work collaboratively as part of a team to solve problems with professionalism and a service-focused approach.
You are proficient with computer equipment and programs (Word, Excel, and Outlook), and have a keen interest in technology.
You have expansive communication skills, including presentation and negotiation skills.
You are adept at multitasking and are able to manage multiple projects effectively.
You are comfortable networking at all levels within the organization.
You are adaptable to work on requests and projects that may vary from day to day, changing to meet business requirements.
You strive for excellence in what you do and share ideas for improvement.

Location: On-site Madrid, ESP

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