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Multilingual Customer Service Representative

hace 2 meses


Madrid, Madrid, España The Cigna Group A tiempo completo

About The Cigna Group

We are a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. Our mission is to guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Job Summary

We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their employees, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Customer Service
    • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
    • Utilize strong communication and interpersonal skills to build rapport with customers and understand their needs.
    • Work collaboratively with internal stakeholders to ensure seamless customer service delivery.
  • Language Support
    • Provide language support to customers in multiple languages, including English and other languages as required.
    • Translate documents and communicate with customers in their preferred language.
  • Process Improvement
    • Identify opportunities for process improvement and implement changes to enhance customer service delivery.
    • Collaborate with internal stakeholders to develop and implement new processes and procedures.

Requirements

  • Language Skills
    • Advanced or bilingual knowledge of English is a must (C1/C2).
    • Advanced knowledge of one or more of the following languages: Italian, German, Dutch, or French (C1 Level).
  • Customer Service Skills
    • Exceptional interpersonal and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
  • Technical Skills
    • Familiarity with CRM systems and practices.
    • Ability to navigate multiple systems and tools.

What We Offer

  • Competitive Compensation and Benefits
    • Hybrid working arrangement, with the option to work from home and in the office.
    • Training and development opportunities to enhance your skills and career.
    • Access to a range of benefits, including private medical and dental insurance, life assurance, and educational development programs.
  • Opportunities for Growth and Development
    • Opportunities to work on high-profile projects and contribute to the growth and success of the company.
    • Access to a range of training and development programs to enhance your skills and career.

How to Apply

If you are a motivated and customer-focused individual with excellent language skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.