Senior Technical Writer
hace 1 mes
We're seeking a skilled Technical Writer to join our Product & Engineering team at Celonis, the global leader in Process Mining technology. As a Technical Writer, you will play a crucial role in creating high-quality documentation that facilitates users in finding the information they need when they need it.
Key Responsibilities- Create, revise, and publish world-class documentation that meets the needs of our users.
- Build relationships with product and engineering teams, actively participating in Agile teams and serving as the voice of the customer.
- Become a subject matter expert (SME) developing expertise in your product area(s).
- Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy.
- Write, edit, and review product UI components, in-app text strings, and error messages, suggesting improvements and driving consistency.
- Partner with Celonis Academy, Customer Support, and Community teams to create the best self-service experience for customers.
- Improve documentation through feedback analysis, support tickets, and interviews.
- Take on additional improvement projects to enhance overall documentation quality.
- Self-starter who can take the initiative with minimal supervision, identifying areas for improvement and implementing solutions.
- Comfortable working independently to gather information from software developers and product management about new features, creating high-quality content from scratch.
- Prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
- Ability to participate in agile feature team meetings and represent the interests of the tech pubs team.
- Enjoy learning and using new products, testing the documentation you write, and becoming an expert user.
- Confident in managing multiple tasks and solving problems in a fast-paced environment to create dynamic content for incremental feature delivery.
- Work closely with customer success to identify opportunities to improve documentation.
- 3+ years of technical writing or KCS experience in enterprise software.
- Excellent content planning, organization, and time management skills.
- Ability to act as an information designer, project manager, writer, editor, and publisher.
- Experience working in Agile development environments, documenting APIs, or other programming languages with the ability to understand and write sample code.
- Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial.
- Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous.
Celonis is the global leader in Process Mining technology, helping thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Join us as we make processes work for people, companies, and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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