Senior Technical Writer
hace 3 semanas
About the Role:
We're seeking a skilled Technical Writer to join our team at Celonis, the global leader in Process Mining technology. As a Technical Writer, you will play a crucial role in creating high-quality documentation that helps our customers get the most out of our software.
Key Responsibilities:
- Create, revise, and publish world-class documentation
- Build relationships with product and engineering teams and actively participate in Agile teams
- Be the voice of the customer and become a subject matter expert (SME) developing expertise in your product area(s)
- Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy
- Write, edit, and review product UI components, in-app text strings, and error messages
- Suggest improvements and drive consistency
- Partner with Celonis Academy, Customer Support, and Community teams to create the best self-service experience for customers
- Improve documentation through feedback analysis, support tickets, and interviews
- Take on additional improvement projects to improve overall documentation quality
Requirements:
- Self-starter who can take the initiative with minimal supervision
- Prior experience documenting SaaS, client-server, on-premise, and cloud software applications
- Knowledge of Agile development environments and experience with Markdown, HTML, CSS, SQL, or other Web technologies
- Excellent (fluent) spoken and written English
What We Offer:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development
- Great compensation and benefits packages
- Physical and mental well-being support
- A global and growing team of Celonauts from diverse backgrounds
About Us:
Celonis is a global leader in Process Mining technology, helping thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.
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