Senior Technical Writer
hace 3 semanas
At Board International, we're seeking a highly skilled Senior Technical Writer to join our Innovation Centre in Madrid. As a key member of our Platform Product team, you'll lead our documentation projects and contribute to the development of our content strategy.
As a technical writing expert, you'll create clear, concise, and valuable documentation that enhances user experience. You'll have the opportunity to reimagine and improve our content architecture, lead major documentation initiatives, and influence how technical content is produced and delivered across multiple user personas.
Key Responsibilities:
- Develop a content strategy that delivers innovative and efficient ways to deliver technical content to a diverse user base.
- Produce clear, concise, and well-researched content, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts.
- Lead projects end-to-end, taking full ownership from inception to completion, managing multiple initiatives simultaneously.
- Become a subject matter expert, gaining in-depth knowledge of our products and services to audit, update, and create accurate documentation.
- Innovate and improve documentation processes, identifying inefficiencies and implementing new processes and Standard Operating Procedures (SOPs).
Requirements:
- A minimum of 5 years of experience in technical writing or content management, ideally within the IT or SaaS industry.
- Strong leadership and problem-solving abilities, with proven experience managing projects from start to finish.
- Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure.
- Exceptional written communication skills in English, with a strong understanding of UCD principles and how to apply them effectively to technical documentation.
We're committed to diversity and inclusion, and we believe in the added value of diversity, inclusion, and belonging. We foster a working environment where all people are respected and valued for their unique aspects. We hire you for who you are, and we want you to bring your true self to work every day.
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