Italian Language and Customer Service Expert Wanted
hace 1 semana
Cross Border Talents is a dynamic company that offers a unique opportunity for a highly skilled Italian Language and Customer Service Expert to join our team in Barcelona.
About the CompanyWe are a leading provider of multilingual customer support solutions, serving clients across various industries. Our team is dedicated to delivering exceptional service and building long-lasting relationships with our clients.
Responsibilities- Handle Customer Enquiries: Respond to incoming requests from clients, providing efficient solutions to their inquiries.
- Manage Customer Interactions: Document all interactions accurately in our call management system, ensuring adherence to SLAs.
- Update Knowledge Base: Stay up-to-date with our services and products to better assist customers and escalate any service issues as necessary.
- Collaborate with Colleagues: Participate in regular meetings, contribute to a positive team environment, and cover for colleagues when needed.
- Languages: C2 level in Italian and minimum B2 level in English.
- Experience: At least 1 year of customer service experience, preferably in a technical support role.
- Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products.
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