Italian Language and Customer Service Expert Wanted

hace 1 semana


Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Job Description

Cross Border Talents is a dynamic company that offers a unique opportunity for a highly skilled Italian Language and Customer Service Expert to join our team in Barcelona.

About the Company

We are a leading provider of multilingual customer support solutions, serving clients across various industries. Our team is dedicated to delivering exceptional service and building long-lasting relationships with our clients.

Responsibilities
  1. Handle Customer Enquiries: Respond to incoming requests from clients, providing efficient solutions to their inquiries.
  2. Manage Customer Interactions: Document all interactions accurately in our call management system, ensuring adherence to SLAs.
  3. Update Knowledge Base: Stay up-to-date with our services and products to better assist customers and escalate any service issues as necessary.
  4. Collaborate with Colleagues: Participate in regular meetings, contribute to a positive team environment, and cover for colleagues when needed.
Requirements
  • Languages: C2 level in Italian and minimum B2 level in English.
  • Experience: At least 1 year of customer service experience, preferably in a technical support role.
  • Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products.


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