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Customer Service Expert
hace 1 semana
At TheFork, we're dedicated to connecting diners with their favorite restaurants. As a customer service expert, you'll play a vital role in this mission by providing exceptional support to our customers.
We believe that people truly make the difference. Our vibrant community of Forkies is at the heart of everything we do, and we're looking for like-minded individuals to join us.
TheFork leads the restaurant booking market in Europe, operating in 11 countries. Our offices are hubs of innovation, diversity, and collaboration, where everyone has the opportunity to grow professionally and personally.
Your key responsibilities will include:
- Answering incoming requests via phone, email, and chat
- Assisting customers with questions about our electronic reservation book, website, or app
- Providing personalized solutions tailored to each customer's needs
To succeed in this role, you'll need to be an open-minded person with excellent communication skills, fluent in multiple languages (Spanish, Italian, French, German, or Dutch) and English. Knowledge of CRM tools and experience in customer support environments are also highly valued.
In return, we offer a dynamic and inclusive work environment, flexible working arrangements, competitive compensation, and a range of benefits designed to support your well-being and growth.
