Italian Language Support Specialist

hace 2 días


Barcelona, Barcelona, España Coty A tiempo completo

About the Job

Coty is looking for an Italian Language Support Specialist to join our Client Care Team. This is a fantastic opportunity to work in a fast-paced environment, providing outstanding customer service and resolving inquiries efficiently.

Main Responsibilities

  • Communication: Be the primary point of contact for customers, delivering clear and accurate information via phone, email, chat, and other communication channels.
  • Order Processing: Handle customer orders from start to finish, ensuring accuracy and efficiency in all aspects of order management.
  • Team Collaboration: Work closely with cross-functional teams, including Credit Management, Planning and Logistics, and Transportation, to ensure seamless delivery and tracking of customer orders.
  • Return and Refund Management: Analyze and process returns and refunds, ensuring compliance with company policies and standards.
  • Escalation and Resolution: Troubleshoot and resolve complex customer issues efficiently, working closely with the CS Operations Manager as needed.

Qualifications

  • Education: High school diploma or equivalent required; Bachelor's degree in a relevant field preferred.
  • Experience: 1-3 years experience in a customer-facing role, preferably in a call centre or support environment.
  • Language Skills: Native Italian language speaker or fluent in both English and Italian. Excellent written and verbal communication skills, with strong interpersonal abilities.


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