Lead Cargo Operations Manager
hace 4 días
As a Senior Cargo Care Lead at Maersk, you will play a pivotal role in ensuring the seamless flow of cargo operations while prioritizing customer satisfaction, operational efficiency, and stakeholder management. This position serves as an entry point for escalations and improvement initiatives at the Area level. Your responsibilities encompass overseeing the entire cargo care process, from customer engagement to operational execution, and maintaining synchronization with Area Business Plans. By balancing these key aspects, you will contribute to the organization's success and enhance its reputation for exceptional cargo care service.
Key Responsibilities- Customer Obsession: Drive agenda during Weekly and Monthly Area Collaboration Call with TbM and Area. Conduct CSLS and NPS analysis for full TbM with ownership of actions and E2E customer handling via SVD promise analysis. Collaborate with Hubs Customer Solutions Lead to co-execute and recommend VAS products.
- Operational Excellence & Data Analysis: Stay active on the field: Manage 35-40% of the daily execution work tasks. Recommend improvements to FPO and BPO for platforms and processes improvement. Oversee and enhance quality control measures for cargo care.
- Senior Stakeholder Management: Engage with Area/CX Heads to foster positive relationships and enhance overall collaboration. Primary point of contact for senior stakeholders, understanding their needs, expectations, and concerns/escalations across all domains.
Salary is estimated to be around $120,000 per year, depending on location and experience.
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Cargo Operations Manager
hace 2 meses
Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completoCargo Operations ManagerAt A.P. Moller - Maersk, we are looking for a skilled Cargo Operations Manager to join our team. This key role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen. The focus will be on enhancing the customer experience by eliminating unhappy flows, optimizing cargo operations,...
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Cargo Operations Manager
hace 2 semanas
Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completoJob OverviewA.P. Moller - Maersk is committed to delivering exceptional cargo care services, and we're seeking a skilled Cargo Operations Manager to lead our efforts.About the RoleThis key position plays a pivotal role in ensuring seamless cargo operations, prioritizing customer obsession, operational excellence, and senior stakeholder management.Key...
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Cargo Operations Manager
hace 2 días
Campo de Caso, Asturias, España A.P. Moller - Maersk A tiempo completoJob Title: Senior Cargo Care LeadAbout the RoleWe are seeking an experienced Senior Cargo Care Lead to join our team. As a key member of our cargo operations department, you will be responsible for ensuring seamless flow of cargo operations while prioritizing customer obsession, operational excellence, and senior stakeholder management.Main...
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Cargo Operations Excellence Lead
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Campo de Caso, Asturias, España Maersk A tiempo completoJob Title: Cargo Operations Excellence LeadAbout Maersk:Maersk is a leading global container shipping company, recognized for its commitment to innovation, customer satisfaction, and operational excellence. We strive to deliver exceptional cargo care services that meet the evolving needs of our customers.Salary Estimate: $120,000 - $180,000 per yearJob...
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Cargo Operations Manager
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Global Cargo Operations Expert
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Campo de Caso, Asturias, España Maersk A tiempo completoMaersk, a leading global logistics company, seeks an exceptional Cargo Operations Expert to join its team. As a Senior Cargo Care Lead, you will play a pivotal role in ensuring seamless cargo operations, prioritizing customer obsession, operational excellence, and senior stakeholder management.About the Role:The ideal candidate will oversee the entire cargo...
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Front Office Operations Manager
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Spa Operations Manager
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Senior Coastal Operations Manager
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Container Shipping Operations Manager
hace 2 días
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Hotel Reservation Operations Manager
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Maritime Fulfillment Operations Manager
hace 7 días
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Transportation Logistics Manager
hace 3 semanas
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Senior Food and Beverage Operations Manager
hace 2 semanas
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Luxury Spa Operations Director
hace 2 semanas
Campo de Caso, Asturias, España Accor Hotels A tiempo completoAbout the Role">We are seeking a highly skilled Luxury Spa Operations Director to join our team at Accor Hotels. This is an exciting opportunity for a seasoned professional to lead the daily operations of our luxurious spa, salon, fitness center, swimming pool, and wellness areas.
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Restaurant Operations Manager
hace 3 semanas
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Coastal Operations Manager
hace 1 semana
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Network Operations Coordinator
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Chief Culinary Operations Manager
hace 3 semanas
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Technical Excellence Lead for High-Performance Engineering
hace 3 semanas
Campo de Caso, Asturias, España Sportserve A tiempo completoSportserve is a dynamic and forward-thinking sports betting company that offers exciting career paths in technology, trading, operations, and media. We are looking for a skilled Technical Excellence Lead to join our global team in Technology.About the RoleWe are seeking an experienced Technical Excellence Lead to lead our Delivery Engineering team. This is a...