Customer Support Specialist
hace 3 semanas
Job Title: German Language Support Consultant
Job Description:
We are seeking a highly skilled German Language Support Consultant to join our team at Work International. As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and will be answering questions regarding flight reservations, cancellations, and online check-in via phone.
You will be working in a multicultural environment with people from different nationalities, and you will be taking calls equally in your market language and also in English from various countries.
The position is remotely stationed in Serbia, and you will have the opportunity to work with a world-leading flight company, gaining experience and growing within the organization.
Key Responsibilities:
- Answering customer inquiries regarding flight reservations, cancellations, and online check-in
- Providing excellent customer service and support to Lufthansa passengers
- Working in a multicultural environment with people from different nationalities
- Taking calls equally in your market language and also in English from various countries
Requirements:
- B2 level of German and English language proficiency
- Great communication, multitasking, and problem-solving skills
- Previous experience in customer service is a plus
What We Offer:
- A remote position based in Serbia
- A professional and multicultural working environment
- Modern induction training and career path
- Gaining experience working in a world-leading flight company
- Opportunity to grow within the organization
- A contract focused on a long-term relationship
- Full-time job, 8h/day, 40h/week
- Relocation package
- Fixed salary + bonus
- 21 days of vacation
- Private health insurance
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