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CRM Operations Specialist
hace 2 meses
About the Role:
We are seeking a highly skilled Senior CRM Associate to join our team at Merkle. As a Senior CRM Associate, you will play a critical role in driving business growth and customer engagement through effective CRM strategies and operations.
Key Responsibilities:
- Develop and implement CRM strategies to drive business growth and customer engagement
- Collaborate with cross-functional teams to identify business needs and develop solutions
- Design and implement CRM processes and procedures to improve efficiency and effectiveness
- Provide training and support to internal stakeholders on CRM best practices and tools
- Monitor and analyze CRM metrics to inform business decisions
What We Offer:
- A competitive compensation package
- A flexible work schedule
- Spanish/English lessons
- Free life and health insurance
- Career development opportunities through Dentsu University and LinkedIn Learning
- A day off on your birthday
- Annual wellness days
- The Merkle Care Employee Assistance Program
- The Merkle Benefits Club
- Reduced fees in Andjoy
- Two volunteering days per annum
- A flexible salary remuneration scheme
Inclusion and Diversity:
We are committed to creating an inclusive and diverse work environment that enables our employees to bring their whole selves to work. We believe that this is the foundation for great innovation, which in turn generates better outcomes for our people, partners, and communities. We encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.
About Merkle:
Merkle is a global data-driven customer experience management (CEM) company. We take a people-centered approach to business transformation, using insights to connect brand, content, commerce, and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we have a diverse, global perspective and a team of dedicated professionals working across four regions (Japan, Americas, EMEA, and APAC). We combine Japanese innovation with a global perspective to drive client growth and shape society.
Diversity, Equity, and Inclusion:
Diversity, equity, and inclusion sit at the heart of our Social Impact strategy, which includes our ambition to build a fair and more equal society where everyone is equipped to thrive. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
