Crm Operations Senior Specialist

hace 3 días

Barcelona, Barcelona, España Storio Group A tiempo completo
About the Role:

Storio Group, a leading provider of personalized photo products, is seeking a highly motivated and experienced CRM Operations Senior Specialist to join its dynamic team.

This role plays a crucial part in shaping and executing email campaigns for one of the company's brands, impacting millions of customers.

Your Daily Adventure at Storio:

  • Own the Email Channel: You will be responsible for the end-to-end execution of email campaigns, from target audience selection and content creation to scheduling, deployment, and performance analysis.
  • Drive Customer Engagement: You will leverage data-driven insights to optimize campaign performance, identify opportunities for improvement, and champion strategies that foster customer loyalty and repeat business.
  • Collaborate Effectively: You will work closely with CRM colleagues, the CRM Tech team, and commercial stakeholders to ensure seamless campaign execution and alignment with business objectives.
  • Be a Data Expert: You will monitor key metrics, own quarterly forecasting, and provide insightful reporting on email channel performance and the health of the mailable base.
  • Embrace Innovation: You will actively participate in developing and implementing a test-and-learn strategy to optimize email effectiveness and explore new ways to grow the audience.
  • Champion Efficiency: You will identify opportunities to streamline operational processes and contribute to projects that enhance the team's overall efficiency.

What You Bring to the Table:

  • Proven CRM expertise: 3+ years of experience in a CRM-focused role within a fast-paced e-commerce environment.
  • Email marketing mastery: A strong understanding of email marketing best practices, creative requirements, and current trends. Hands-on experience with ESPs is essential.
  • Data-driven mindset: Excellent analytical skills and a passion for leveraging customer data to inform campaign strategies and drive results.
  • Proactive and results-oriented: A self-starter with a 'can-do' attitude, a strong work ethic, and a desire to continuously learn and improve.
  • Team player: Excellent communication and collaboration skills, with the ability to work effectively within a dynamic team environment.
  • Fluent English: Excellent written and verbal communication skills in English.
  • Technical affinity: An interest in technical projects and a willingness to collaborate with the CRM Tech team is a plus.

Why You'll Love It Here:

  • At Storio Group, we understand the importance of work-life balance. You will find opportunities to make the most of our generous annual leave policy, remote working policy, and a versatile hybrid working model. We provide a comprehensive benefits package to all Storio Group employees, and you will discover a warm and inclusive company culture that includes social events throughout the year and a team rich in diversity.

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