Field Project Operations Manager
hace 3 semanas
Location: Remote, CST Time Zone
Salary Range: Up to 2000 USD per annum
Work Schedule: Monday to Friday, 7:00 AM to 4:00 PM (CST)
The Field Project Operations Manager will oversee and enhance our technician reporting system to drive collaboration, efficiency, and service quality. This role involves managing the end-to-end process of reporting workflows, ensuring effective collaboration with field technicians, sales, installation teams, and development teams, as well as optimizing system functionalities to meet evolving company needs.
Key Responsibilities:- Process Ownership: Serve as the main point of contact for all matters regarding the reporting system, overseeing its entire lifecycle.
- Own the systems functionality, ensuring it aligns with operational goals and technician needs.
- Stakeholder Collaboration: Collaborate closely with sales, installation, and management teams to gather feedback and improve system usability.
- Define and track success metrics in partnership with stakeholders, including installer satisfaction and report accuracy.
- Continuous Improvement: Analyze data and feedback to identify enhancements, working closely with developers to implement updates.
- Test and roll out updates and provide necessary training to team members on new system features.
- Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess system effectiveness.
- Report system performance insights to stakeholders.
- 2+ years of experience in process management, technical project management, or related field.
- Familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts.
- Proficiency in English, with excellent written and verbal communication skills.
- Strong project management abilities to drive cross-functional initiatives and align with company objectives.
- Highly detail-oriented with a process-driven approach.
- Adaptable, tech-savvy, and committed to ongoing improvement.
- Familiarity with Google Workspace, Slack, and CRM tools.
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