Tech Support Specialist for Smart Lighting Devices

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are seeking a Tech Support Specialist to provide technical assistance to customers via phone, email, chat, and social messaging channels. The ideal candidate will have strong communication skills and be able to provide clear and practical information to resolve customer issues.

As a Tech Support Specialist, you will be responsible for handling technical customer contacts, managing and escalating customer issues, and collaborating with other technicians to resolve or close help tickets.

The successful candidate will be part of a leading company in lighting solutions for professionals, consumers, and the Internet of Things. Our energy-efficient products and services enhance light quality, making lives safer, businesses more productive, and cities more livable.

Key Responsibilities:

  • Handle technical customer contacts via multiple channels
  • Provide clear and practical information to resolve customer issues
  • Manage and escalate customer issues
  • Collaborate with other technicians to resolve or close help tickets

**Job Requirements:**

  • Norwegian native language speaker
  • English language skills (B2 level)
  • Full-time employment contract
  • Rotational shifts (07:00 AM to 07:00 PM), Monday to Friday
  • Weekends off

**Benefits:**

  • Competitive salary (approximately €32,000 per year)
  • Meal allowance: €7.23 per day
  • Internet allowance: €20 per month
  • Health insurance: free after 6 months


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