Front Office Supervisor

hace 1 semana

Madrid, Madrid, España Marriott International A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Aloft Madrid Gran Via. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities
  • Process guest check-ins, verifying identity, payment, and room assignments, while ensuring accurate accounts and rates.
  • Secure payment and verify billing, balancing and dropping receipts, and counting and securing bank at the beginning and end of shift.
  • Assist management in training, evaluating, counseling, motivating, and coaching employees, while maintaining positive working relationships and supporting team goals.
  • Provide exceptional guest service, welcoming and acknowledging guests, anticipating and addressing their needs, and ensuring adherence to quality standards.
  • Enter and locate information using computers/POS systems, and perform other reasonable job duties as requested by Supervisors.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to stand, sit, or walk for an extended period, and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
About Us

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are looking for confident self-expressers who are passionate about delivering exceptional guest experiences.

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