Front Office Supervisor

hace 6 días

Madrid, Madrid, España Marriott International A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Aloft Madrid Gran Via. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest check-ins, verifying guest identities, and providing exceptional customer service.

Key Responsibilities
  • Process guest check-ins, verifying guest identity and form of payment, and assigning rooms
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information and ensure rates match market codes
  • Secure payment prior to issuing room key and verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests and follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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