Order Management Expert

hace 4 semanas


Madrid, Madrid, España Joseph Joseph A tiempo completo

At Joseph Joseph, we strive to deliver exceptional customer experiences through our Order Management team. As an Order Management Executive, you will be a subject matter expert, working closely with our customers and internal stakeholders to ensure seamless order processing and timely delivery.

We are looking for an experienced professional to join our team, who can ensure adherence to customer-specific requirements, process sales orders efficiently, and manage transactions in line with agreed business processes.

Key Responsibilities:

  • Ensure compliance with customer manuals and communicate requirements to the team.
  • Process sales orders accurately and efficiently, managing multiple channels and formats.
  • Produce and supply relevant documents for customer orders, ensuring accuracy and timeliness.
  • Manage transactions, including orders, returns, and credit memos, in line with SLAs and business processes.
  • Support Sales Account Managers in developing and onboarding new customers.
  • Deliver exceptional customer communication, account management, and service to drive growth and opportunity.
  • Monitor and correct data as required to support efficient order management.
  • Develop strong relationships with cross-functional teams, including Finance, Supply Planning, and Logistics.

Requirements:

  • Proven experience in customer service, preferably B2B, with a focus on retail customers.
  • Excellent proficiency in Microsoft Office applications, particularly Excel, with advanced skills in V-Lookups and Pivot Tables.
  • Experience working with ERP applications, such as SAP.
  • Strong communication, listening, and relationship-building skills.
  • Able to work accurately and efficiently under pressure, with a focus on quality and attention to detail.
  • Approachable, empathetic, and collaborative approach.

What We Offer:

  • Competitive salary and holiday allowance.
  • Company performance-related bonus.
  • Pension contribution.
  • Exclusive staff discount.
  • 24/7 healthcare appointment support.
  • Hybrid working arrangement, with 3 days in the office and 2 days remote, with flexible start and finish times.
  • External private employee wellbeing support.
  • Access to Perkbox.
  • Volunteer days.
  • Team Recognition scheme.
  • Training and Development opportunities.
  • Holiday carry-over scheme.
  • Season-ticket travel loan.
  • Cycle to work scheme.
  • Holiday trading and extra holiday days for long service.


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