Order Management Specialist
hace 4 semanas
Key Responsibilities:
The successful Order Management Executive will be responsible for leading the front-line interface with B2B customers, driving Joseph Joseph towards achieving a reputation for world-class customer service. This role will require a subject matter expert in Joseph Joseph products, process, systems, and customers.
Key Accountabilities:
- Ensure adherence to customer-specific requirements to ensure end-to-end compliance throughout the order-to-cash process (in-line with customer manuals) and ensure these are communicated and followed.
- Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload, and manual entry).
- Accurate production and supply of all documents related to the supply and/or export of customer orders.
- Ensure that all transactions (e.g., orders, returns, credit memos) are managed in line with agreed business processes and SLAs.
- Support Sales Account Managers with the development and on-boarding of new customers.
- Aligned and consistent customer communication, management of customer accounts, and delivery of a great customer experience to drive opportunity and growth.
- Check and correct data as required, to support efficient and timely end-to-end order management.
- Develop and maintain strong professional cross-functional relationships with (not limited to): Finance, Credit Control, Supply Planning, and Logistics.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent problem-solving and analytical skills.
- Strong attention to detail and accuracy.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- The opportunity to work with a leading houseware brand.
About Us:
Joseph Joseph is one of the world's leading houseware brands with a global presence spanning over one hundred countries. We are a company that values innovation, creativity, and customer satisfaction.
Language: English
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