Order Management Specialist

hace 3 días

Madrid, Madrid, España Joseph Joseph A tiempo completo

Key Responsibilities:


The successful Order Management Executive will be responsible for leading the front-line interface with B2B customers, driving Joseph Joseph towards achieving a reputation for world-class customer service. This role will require a subject matter expert in Joseph Joseph products, process, systems, and customers.


Key Accountabilities:



  • Ensure adherence to customer-specific requirements to ensure end-to-end compliance throughout the order-to-cash process (in-line with customer manuals) and ensure these are communicated and followed.
  • Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload, and manual entry).
  • Accurate production and supply of all documents related to the supply and/or export of customer orders.
  • Ensure that all transactions (e.g., orders, returns, credit memos) are managed in line with agreed business processes and SLAs.
  • Support Sales Account Managers with the development and on-boarding of new customers.
  • Aligned and consistent customer communication, management of customer accounts, and delivery of a great customer experience to drive opportunity and growth.
  • Check and correct data as required, to support efficient and timely end-to-end order management.
  • Develop and maintain strong professional cross-functional relationships with (not limited to): Finance, Credit Control, Supply Planning, and Logistics.

Requirements:



  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and accuracy.

What We Offer:



  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading houseware brand.

About Us:


Joseph Joseph is one of the world's leading houseware brands with a global presence spanning over one hundred countries. We are a company that values innovation, creativity, and customer satisfaction.


Language: English

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