Order Management Specialist

hace 4 semanas


Madrid, Madrid, España Abbott Laboratories A tiempo completo

About the Role

The Order Management Analyst is accountable for the end-to-end management of the order process in line with company guidelines and policy, ensuring the optimum client experience.

Key Responsibilities

  • Monitor and resolve order and sales interface issues.
  • Manage and process orders from an end-to-end perspective, including managing open orders and prioritization.
  • Manage product returns and track and resolve disputes, routing to local affiliates when required.
  • Execute operation metrics and SLA reporting.
  • Liaise with internal contacts, including sales & marketing, logistics, planning, distribution, and other functions.
  • Liaise with external parties as appropriate to execute effectively.
  • Propose and implement standardization for customer service processes.
  • Manage daily, weekly, and monthly order management reporting.
  • Review all business and SOX controls.
  • Support business improvement projects.
  • New Hire Training and coaching of associates.
  • Ensure Process Knowledge Documentation is relevant and up to date.
  • Meet agreed performance measures, KPIs, and goal setting processes.
  • Perform day-to-day accounts receivable functions within defined process standards, working across captive and outsourced teams.
  • Evaluate best practices with global peers and develop improvement suggestions.
  • Assist the OM Lead in developing and reviewing performance results for Order Management processes in the region.
  • Ensure integrity of internal controls, in partnership with the compliance team.
  • Participation in visits to end clients may be required.

Requirements

  • BA degree in Business or Accounting preferred but not essential.
  • Relevant work experience advantageous or equivalent combination of education and work experience.
  • Minimum 3 years in a similar environment.
  • Knowledge and understanding of overall OTC processes.
  • Strong ability to interact with internal and external parties at various levels.
  • Attentive to detail with a propensity for continuous improvement.

Preferred Qualifications

  • English language is desirable.
  • Experience with 3rd party outsource providers preferred.
  • Additional other non-SAP ERP experience a plus.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our 113,000 colleagues serve people in more than 160 countries. Working at Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.



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