Boutique Manager
hace 1 semana
Business Performance & Operations
As a Boutique Manager, you will be responsible for driving business performance to consistently achieve sales targets and KPIs, maximizing business profitability. You will analyze performance to identify business needs and turn them into individual actions and objectives. You will lead the team to successfully implement and achieve business growth in new retail channels. You will ensure operations comply with company policy while consistently improving the functioning of the boutique. You will maintain boutique image according to the brand's standards. You will build and maintain strong collaboration with stakeholders as well as the office team.
Client Experience & Development
You will demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, ensuring the best personalized client experience is provided. You will lead the team to host clients with the ability to establish strong relationships. You will execute service excellence to increase client satisfaction and retain customer loyalty. You will establish brand and boutique presence in the market, propose local events through continuous networking, and capture competitive market share through community outreach.
People Development
You will identify and recruit new talents, compose and retain a high performing team. You will lead by example demonstrating passion towards IWC, knowing our brand's products, mission, and values. You will conduct in-store training, coaching, and daily briefs. You will build individual objectives and development plans. You will conduct one-to-one coaching sessions to review performance and provide constructive feedback. You will oversee annual review process for boutique staff, assessing team and individual performances.
Requirements
We are looking for a strong entrepreneurial spirit, leadership skills, and sales skills. You will be an excellent communicator who is passionate about building relationships and networking, with strong social skills. You will have high emotional intelligence and general education. You will be able to positively lead, coach, and develop talents/team members from different backgrounds. You will be able to analyze selling reports, identify business trends, and react quickly to the needs of the business. You will have a strong sense for client satisfaction, luxury experience, etiquette, and human behavior. You will manifest customer centricity mindset in all aspects of the business. You will be a team player with good interpersonal competences and empathy. You will be fluent in Spanish and English and ideally one more relevant tourist language. You will have 5 years of boutique management experience or equivalent experience in hospitality. Applicants with a background in luxury retail sales or hospitality are preferred.
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