Deputy Boutique Manager Operations Specialist

hace 4 días

Madrid, Madrid, España Richemont A tiempo completo

Job Mission: As a Deputy Boutique Manager Operations, you will oversee the administration team and ensure the efficiency and accuracy of all administrative flows and tasks. You will supervise the execution of operations and new logistic flows while guaranteeing the best experience for our Cartier Clients.

Main Responsibilities:

  • Ensure all procedures are followed and applied compliantly.
  • Guarantee the application and reliability of all financial procedures.
  • Execute all opening and closing cash-desk procedures.
  • Control the accuracy before payment (product reference, price, discount if applicable) and after payment (amount, signature, approval).
  • Execute all payments and ensure the follow-up of all payments (credit card authorizations, cheque authorizations, wire transfers, etc.).
  • Ensure the follow-up of deposits, VAT-off sales, and refunds.
  • Execute and provide cash-desk reports when requested.
  • Exchange information with the financial back office.
  • Control daily the balance of the cash-desk.
  • Solve all payment problems.
  • Oversee all financial aspects of omni-channel orders for the boutique.
  • Ensure that the cash desk and stock handling are in line with all compliance procedures and rules.

Inventory Stock Management:

  • Effectively manage inventory related to finished and non-finished goods.
  • Manage stock inventory/reconciliation.
  • Manage proper movement of product in/out of Boutique including stock reception, transfer, consignment, reservation, delivery to client home and all back of house activities related to omnichannel flows.
  • Ensure daily protection, correct manipulation of pieces/control stock quality, gift wrap for client shipping.
  • Prepare pieces for display/manage price tags.
  • Manage the annual count, cycle counts and spot counts.
  • Manage all additional inventories as requested (certificates, stones, etc.).

Tools & Services:

  • Act as a referent for all tools and support any innovation.
  • Support with various assignments as needed.
  • Absorb new tools and services.
  • Constantly promote new services towards clients and Boutique Teams.

Management:

  • Support and develop your team.
  • Manage, support and develop a team of 3 Boutique Administrators.
  • Conduct monthly catch-ups with merchandising teams and Boutique operations.
  • Support the boutique management in creating and maintaining a positive, team spirit and work-oriented atmosphere in the stock room.
  • Support the boutique manager in promoting and maintaining a high level of stock management by all the teams.

Job Profile:

  • 7 years of previous experience in a retail environment (luxury retail environment).
  • Strong experience in Operations and administrative/logistic flows in Retail.
  • Ability to work in a fast-paced retail store environment.
  • Fluency in Spanish and English.
  • Excellent interpersonal and communication skills are required.

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