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Spanish Speaking Technical Support Specialist

hace 2 meses


Valladolid, Valladolid, España Patrique Mercier Recruitment A tiempo completo

Patrique Mercier Recruitment is seeking a skilled Spanish Speaking Technical Support professional to join our team. This exciting opportunity offers fully paid relocation to Greece, allowing you to provide exceptional technical support to Spanish-speaking customers while enjoying the vibrant culture and beautiful surroundings.

Key Responsibilities:

  • Provide technical support to Spanish-speaking customers via phone, email, or chat
  • Troubleshoot and resolve customer inquiries in a timely and efficient manner
  • Assist customers with technical issues, installations, and configurations
  • Ensure customer satisfaction through effective communication and problem resolution
  • Collaborate with internal teams to escalate and resolve complex issues
  • Maintain accurate and detailed records of customer interactions
  • Stay updated on the latest technological advancements and product knowledge
  • Adhere to company guidelines, processes, and procedures

Requirements:

  • Fluency in Spanish and English, both written and spoken
  • Prior experience in technical support or a related field
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Customer-focused mindset and ability to provide exceptional customer service
  • Proficient in using computer systems and software applications
  • Ability to work well in a team environment
  • Attention to detail and ability to multitask
  • Willingness to relocate and work in Greece
  • Valid EU passport or ID

Benefits:

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus