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International Business Operations Specialist

hace 2 meses

Las Rozas, Madrid, España Johnson Controls International A tiempo completo

**About Johnson Controls International**

We are a leading global company that provides innovative solutions for buildings, energy, and transportation. Our team is dedicated to delivering exceptional customer service and support.

**Job Summary**

We are seeking a highly skilled and experienced International Business Operations Specialist to join our dynamic team in Bratislava, Slovakia. As a key member of our team, you will play a vital role in ensuring that our customers receive a first-class service experience.

**Key Responsibilities**

• Manage and process orders, ensuring timely and accurate delivery of goods and services

• Review and manage contracts data in our Enterprise Resource Planning (ERP) system, ensuring compliance with company policies

• Process data for new orders and order modifications, creating billing invoices and credit notes as required

• Prepare and send indexation renewal letters to customers, requesting guarantees for placed orders

• Complete commercial correspondence and support project managers with order-related matters

• Communicate verbally and in writing in French and English, serving as the first point of contact for contractual questions from customers

• Check contracts and approvals in our Customer Relationship Management (CRM) tool, supporting dispute resolution and maintaining customer master data

• Communicate proactively with clients, running calculations for customer offers

**Requirements**

• Fluency in French and English, with excellent verbal and written communication skills

• Ability to effectively communicate with internal and external customers, with excellent proficiency in MS Office suite

• Effective time management, meeting deadlines and delivering high-quality results

• Positive attitude and ability to provide exceptional customer service

• Ability to work independently and carry out assignments to completion, with a team player mentality

• Minimum experience working in an administrative role, preferably within finance or legal

• Preferred: Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration, or legal-related work