Service Operations Manager
hace 2 días
We are seeking a highly skilled Service Operations Manager to join our team at Johnson Controls International. As a key member of our organization, you will be responsible for ensuring the successful deployment and maintenance of our Innovative Security solutions in retail customers worldwide.
Key Responsibilities:- Lead the coordination of Sensormatic solutions deployment with customers and internal teams.
- Monitor and supervise customer support activities to ensure high standards of care and efficiency.
- Review and ensure proper assignment and scheduling of service cases.
- Create and review SLA performance and KPIs for service operations.
- Work with Ops managers to create customer-facing reports on service performance.
- Take corrective action to ensure service levels are being achieved.
- Provide an escalation point for all service-related issues.
- Bachelor's Degree in Engineering or Business or a related field.
- 5+ years of experience managing a large-scale service environment.
- Experience building and executing on a global service delivery team.
- Global experience with the ability to think across disciplines, industries, cultures, and scenarios.
- Ability to use Microsoft Office applications.
- High level of English; another European language will be positively valued.
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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Service Operations Manager
hace 2 días
Las Rozas, Madrid, España Johnson Controls International A tiempo completoJob Title: Service Operations ManagerWe are seeking a highly skilled Service Operations Manager to join our team at Sensormatic Solutions. As a key member of our global service delivery team, you will be responsible for ensuring the successful deployment and maintenance of our innovative security solutions for retail customers worldwide.Key...
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Service Operations Manager
hace 2 días
Las Rozas, Madrid, España Johnson Controls International A tiempo completoJob Title: Service Operations ManagerWe are seeking a highly skilled Service Operations Manager to join our team at Sensormatic Solutions. As a key member of our global service delivery team, you will be responsible for ensuring the successful deployment and maintenance of our innovative security solutions for retail customers worldwide.Key...
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Service Operations Manager
hace 12 horas
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob Title: Service Operations ManagerAt Johnson Controls, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our organization, you will be responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers.Key Responsibilities:Monitor and supervise customer support...
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Service Operations Manager
hace 9 horas
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob Title: Service Operations ManagerAt Johnson Controls, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our organization, you will be responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers.Key Responsibilities:Monitor and supervise customer support...
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Service Operations Manager
hace 2 semanas
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob Title: Service Operations ManagerAt Johnson Controls, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our organization, you will be responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers.Key Responsibilities:Monitor and supervise customer support...
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Service Operations Manager
hace 2 semanas
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob Title: Service Operations ManagerAt Johnson Controls, we are seeking a highly skilled Service Operations Manager to join our team. As a key member of our organization, you will be responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers.Key Responsibilities:Monitor and supervise customer support...
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Service Manager
hace 1 mes
Las Rozas, Madrid, España Johnson Controls International A tiempo completoJob SummaryWe are seeking a highly skilled Service Manager to lead our Global Service Operations team for Sensormatic Solutions. As a key member of our team, you will be responsible for ensuring the successful deployment and maintenance of our innovative security solutions for retail customers worldwide.Key ResponsibilitiesService Operations...
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Service Manager
hace 1 mes
Las Rozas, Madrid, España Johnson Controls International A tiempo completoJob SummaryWe are seeking a highly skilled Service Manager to lead our Global Service Operations team for Sensormatic Solutions. As a key member of our team, you will be responsible for ensuring the successful deployment and maintenance of our innovative security solutions for retail customers worldwide.Key ResponsibilitiesService Operations...
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Service Operations Manager
hace 1 mes
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob SummaryThe Global Service Operations Manager is responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers. This role requires a mindset of continuous improvement, operational excellence, and customer service.Key ResponsibilitiesMonitor and supervise customer support activities to ensure customers...
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Service Operations Manager
hace 1 mes
Las Rozas, Madrid, España Johnson Controls A tiempo completoJob SummaryThe Global Service Operations Manager is responsible for enabling service excellence and customer satisfaction through focused attention to Retail customers. This role requires a mindset of continuous improvement, operational excellence, and customer service.Key ResponsibilitiesMonitor and supervise customer support activities to ensure customers...
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Service Delivery Manager
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